1. Introduction
ECNEXUS ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using ECNEXUS, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, username, password
- Profile Information: Profile photo, bio, skills, portfolio
- Payment Information: Cryptocurrency wallet addresses
- Communications: Messages sent through our platform, support requests
- Service Information: Gig descriptions, pricing, delivery details
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on platform
- Transaction Data: Order history, payment records, earnings
- Cookies: Session cookies, preference cookies, analytics cookies
2.3 Information from Third Parties
- Payment processor data (NOWPayments)
- Analytics providers
- Fraud prevention services
3. How We Use Your Information
We use collected information for:
3.1 Providing Services
- Creating and managing your account
- Processing transactions and payments
- Facilitating communication between users
- Providing customer support
3.2 Platform Improvement
- Analyzing usage patterns and trends
- Developing new features and services
- Personalizing user experience
3.3 Safety and Security
- Detecting and preventing fraud
- Enforcing our Terms of Service
- Protecting user safety
- Monitoring for prohibited content and activities
3.4 Communications
- Sending order updates and notifications
- Marketing communications (with consent)
- Important platform announcements
ℹ️ Message Monitoring: To ensure platform safety, we monitor messages for prohibited content such as contact information sharing, external payment requests, and other policy violations. This is done automatically and, when flagged, reviewed by our team.
4. Information Sharing and Disclosure
We may share your information with:
4.1 Other Users
- Public profile information (name, photo, bio)
- Gig listings and reviews
- Messages within order conversations
4.2 Service Providers
- Payment processors (NOWPayments)
- Hosting providers
- Analytics services
- Customer support tools
4.3 Legal Requirements
We may disclose information when required by:
- Law enforcement requests
- Court orders or legal processes
- Protection of our rights or safety
- Investigation of fraud or violations
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.
✅ We Never Sell: We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive data
- Regular security audits and updates
- Access controls and authentication
- Secure cryptocurrency transaction handling
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your information for:
- Active Accounts: As long as your account is active
- Transaction Records: 7 years (for legal and tax purposes)
- Communication Logs: 2 years after order completion
- Flagged Content: Indefinitely for fraud prevention
Upon account deletion request, we will remove personal data within 30 days, except where retention is required by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Request limited processing of your data
To exercise these rights, contact us at privacy@ecnexus.club
8. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Understanding usage patterns
- Preference Cookies: Remembering your settings
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
10. Children's Privacy
ECNEXUS is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected data from a child, we will delete it immediately.
11. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our platform
- Updating the "Last Updated" date
- Sending an email notification for material changes
13. Contact Us
For privacy-related questions or concerns:
- Email: privacy@ecnexus.club
- Data Protection Officer: dpo@ecnexus.club
By using ECNEXUS, you acknowledge that you have read and understood this Privacy Policy. For more information about your rights and obligations, please review our Terms of Service.
